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We will be holding a walk-in hiring event every Tuesday from 9am-12pm at our Main Office location at 995 Worthington St. Springfield, MA 01109. You may be hired on the spot!

Available Positions


These are our top open positions. For a full list of open positions please click APPLY ONLINE

Description

MHA (Mental Health Association) is hiring immediately for a Licensed Mental Health Counselor (LMHC)! 

We are giving a hire on bonus of up to a $1000 for the Licensed Mental Health Counselor (LMHC) role!

MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery.

MHA’s Licensed Mental Health Counselor (LMHC) offers a work life balance, the space to pursue passion projects and the chance to get to know patients/participants!

Are you a Licensed Mental Health Counselor (LMHC) in another state?  No worries we will pay the fees for you to become licensed in Massachusetts!

The Licensed Mental Health Counselor (LMHC) Benefits:

  • Monthly Productivity BONUSES
  • Continued professional development
  • Supervision provided with ongoing supervision available
  • Team Environment
  • Flexible Schedule
  • PTO/Sick time
  • 403B with a 3% match
  • 1st time home buyers grant
  • Health/Dental/Vision
  • Dependent Care Accounts
  • Hire on bonus

To see a full list of our benefits visit www.mhainc.org/benefits

The Licensed Mental Health Counselor (LMHC) Responsibilities:

  • Provide assessment and treatment planning, as well as consultation, as requested, in the development of pre-crisis and crisis plans, behavioral guidelines, risk assessments, positive behavior plans, medication treatment plans, etc.
  • Complete required documentation in a timely manner, meeting regulatory standards.
  • Utilize evidence-based screening tools as indicated by clinical team.
  • Work collaboratively with teams/ programs to develop and implement positive behavior support plans.
  • Actively participate in all licensing and accreditation processes.
  • Serve as a liaison to relevant service systems, state agencies and community partners as needed. 
  • Create and maintain open and effective lines of communication in an effort to meet contract standards and promote the mission of MHA within the community.
  • Establish and maintain relationships with local, state, federal, and private agencies and organizations to promote programs and to identify and secure potential new alliances, partnerships and funding sources.
  • Pursue activities to enhance personal professional growth.  Attend conferences, classes, address groups and represent agency.  Attend/participate in statewide meetings, task forces, committees, etc. relating to area of expertise.
  • Promote and integrate agency mission, values, philosophy and principles.
  • Perform other similar duties as assigned by the Clinic Director.

The Licensed Mental Health Counselor (LMHC) Education and Professional Experience

  • Master’s Degree in a behavioral health field is required
  • Independent License 
Description

MHA is hiring immediately for a Registered Behavioral Technician.  The Registered Behavioral Technician will provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence and community engagement for people who have experienced a brain injury resulting in physical limitations, mental health and/or cognitive issues.  Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

  • Visits houses weekly on a clear, regular schedule.
    • Schedule determined by the supervising clinician.
  • Monitors data collection at the houses.
    • Follows up on data collection issues as directed by the supervising clinician.
  • Meets with supervising licensed PBS clinician and Supervising clinician to evaluate data, treatment plan progress, and assist in modifying behavior plans when needed.
  • Trains staff on med plans and PBS plans
  • Trains (and/or co-trains with supervising licensed PBS clinician and supervising clinician) staff on behavior plans.
  • Models behavior plan implementation to direct care staff during house visits.
  • Ensures behavior plan implementation fidelity during house visits.
  • Completes low-level behavior assessments under the direction and supervision of supervising licensed PBS clinician.
  • Occasionally attends meetings (e.g., ISPs, DDS Risk meetings, etc.) as determined by supervising clinician.

POSITION (INITIAL) REQUIREMENTS:

  • Bachelor’s degree (minimum, in process), preferably with a psychology or social work major.
  • Registered Behavioral Technician certification
  • One to two years working with adults with developmental and intellectual disabilities, mental health concerns, or brain injury.
  • Proficiency with MS Word and Excel.
  • Valid driver’s license.

GENERAL HOURS OF WORK:

  • Schedule can be flexible within the following parameters: 20 hours spread over late afternoons, early evenings, and weekends.

Description
The Clinician will work in a community behavioral health setting, providing services to individuals, couples and/or families experiencing a mental health and/or substance use need. Services will include provision of comprehensive assessment, ongoing counseling for mental health, substance use and co-occurring presentations, case management and collaboration, referrals to community support services and psychoeducation, utilizing evidence-based practices. The Clinician will work with the Clinic Director to design and lead/co-lead groups meeting the unique needs of the greater community and agency.

Essential Functions/Position Responsibilities:

Provide assessment and treatment planning, as well as consultation, as requested, in the development of pre-crisis and crisis plans, behavioral guidelines, risk assessments, positive behavior plans, medication treatment plans, etc.

Complete required documentation in a timely manner, meeting regulatory standards.

Utilize evidence-based screening tools as indicated by clinical team.

Work collaboratively with teams/ programs to develop and implement positive behavior support plans.

Actively participate in all licensing and accreditation processes.

Serve as a liaison to relevant service systems, state agencies and community partners as needed. Create and maintain open and effective lines of communication in an effort to meet contract standards and promote the mission of MHA within the community. Establish and maintain relationships with local, state, federal, and private agencies and organizations to promote programs and to identify and secure potential new alliances, partnerships and funding sources.

Pursue activities to enhance personal professional growth. Attend conferences, classes, address groups and represent agency. Attend/participate in statewide meetings, task forces, committees, etc. relating to area of expertise.

Promote and integrate agency mission, values, philosophy and principles.

Perform other similar duties as assigned by the Clinic Director.

Education and Professional Experience:

  • Master’s Degree in a behavioral health field is required
  • Independent license or license eligible preferred (LICSW, LMHC, etc.)

Various Locations and Specific Programs Please APPLY ONLINE for More Details

Mental Health Association (MHA) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery.

The Mental Health Association is hiring immediately for motivated Direct Care Workers to join our Residential team. Direct Care Workers are entry level and require no previous experience. We are looking for individuals who want to be actively involved in helping people live their best life.

The direct care worker is responsible for supporting residents with the completion of daily living activities such as meal preparation, household maintenance, transportation, and active engagement in the individuals treatment plan.

Direct Care Worker Required Knowledge and Skills

· Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.

Direct Care Openings for Full-Time, Part-Time and Relief

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Description

MHA is hiring immediately for a Care Coordinator.  The Care Coordinator is responsible for assisting clients to obtain needed services by providing information, referral coordination and follow-up.  Develop and connect with resources and behavioral services offered through health insurance.  Coordinate Medication Assisted Treatment and psychiatric services while resident is in the program as well as assisting in the development of aftercare plans. 

                                                                                                            Care Coordinator Safety

Promote a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisory personnel, and following established MHA safety policies.

Care Coordinator Teamwork, Communications, Cooperation, and Continuous Learning:

Regularly attend and actively participate in team meetings, supervision meetings and/or other scheduled meetings.  Attend agency mandated training and maintain required certifications.  Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.

 Maintain and foster a team atmosphere with colleagues and Supervisor with participant needs as the priority. Maintain positive attitude with team and participants.

 Use constructive supervisor feedback to grow and enhance professional skills.

Care Coordinator Required Education and Experience

Must have High School Diploma or equivalent (GED)

Bachelor’s Degree preferred

Must have Human Service experience

Description

MHA is hiring immediately for a Residential Drug and Alcohol Recovery Specialist.  The Residential Drug and Alcohol Recovery Specialist will provide a supportive environment in a community residential setting, empowering the participants who have been impacted by homelessness, psychiatric diagnosis, trauma, and/or addiction in achieving their vision of recovery and rehabilitation, focusing on strength and resiliency through person-centered planning. Perform responsibilities professionally, in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), organizational mission, policies, practices, program funding and applicable regulatory agency guidelines. 

Residential Drug and Alcohol Recovery Specialist Position’s Essential Functions

Participant Support and Advocacy

  1. Facilitate and oversee substance use recovery treatment by conducting daily substance use recovery groups, assisting with individual substance use treatment planning, facilitating recovery team meetings to review progress, and maintaining documentation related to substance use recovery treatment.
  2. Engage, educate and empower participants to access community-based resources in order to achieve greater self-determination, rehabilitation and recovery (including but not limited to gaining and maintaining transportation, ADL skills, social and vocational skills. and recreational activities). Act as a role-model/ teacher and participate in these activities (ADLs) as a teaching tool.
  3. Empower participants by teaching self-advocacy skills. Act as a liaison with hospitals, clinics, medical personnel, family members and other providers as needed in a professional manner representative of MHA’s core values.
  4. Support participants in activities of daily living (ADLs), i.e., personal hygiene, upkeep of personal living space, laundry, cooking/nutrition, establishing healthy lifestyle habits. This may include cleaning duties, laundry, cooking, etc.
  5. Support participants in accessing educational opportunities through the exploration of interests, grants, scholarships, supportive school environments. Educate and support participants to understanding and accessing benefits and resources, i.e., Social Security, PVTA, day/vocational programming, Recovery Learning Community, DTA, MRC, libraries.
  6. Support participants in money-management training, banking and other financial matters if needed. On each shift track, count and document in-house monies and expenditures accurately.
  7. Work with the team toward the common vision of community based flexible supports. Demonstrate professionalism, organization, and good interpersonal skills so that the goals of the participants and the program can be met.
  8. Include participants in all household tasks required to maintain upkeep. Ensure tasks are completed regularly.  Perform tasks as necessary to ensure a high level of cleanliness and safety.
  9. Provide transportation to participants to ensure that they are able to address their needs (i.e. medical/psychiatric appointments, social engagements, vocational opportunities, etc.) Complete MHA’s Driver Awareness training and van driver training, as applicable.   Maintain sufficient gas in your tank to provide work duties.  Vehicle must be in working condition and able to transport on longer trips when needed. 
  10. Regularly utilize on-line agency reporting systems; internet based applications (such as the time sheet program); the electronic health records system; and all programs that are deemed necessary to complete the job. Attend training to strengthen or gain new computer skills as necessary.
  11. Facilitate psycho-educational groups, weekly house meetings.
  12. Practice constant professionalism, maintaining boundaries.
  13. May be required under certain circumstances, including weather-related, to stay longer than scheduled shift and even cover the following shift. May be transferred between programs and shifts based on operational needs.
  14. Adhere to MHA policy and procedures.

Participant Health and Wellbeing

  1. Utilize a strengths-based and trauma-informed approach to empower participants to identify their hopes, dreams, and goals in collaboration with the multi-disciplinary support team.  Become familiar with each participant’s individualized action plan and provide appropriate interventions as directed by the IAP.  Communicate progress, lack of progress/motivation, and/or barriers to reaching the goal to the supervisor and multi-disciplinary team regularly.
  2. Identify opportunities to support participants in recognizing triggers to pre-crisis behaviors/symptoms. Support participants in managing triggers to avoid crisis situations.
  3. Respond immediately to all pre-crisis/crisis or medical events (following safety plans for those who have them). Keep supervisory personnel (and nursing staff as needed) informed of the situation(s) by speaking with them directly whenever possible.  Follow MHA reporting protocols, including incident report.
  4. Adjust and adapt level of support to varying needs of participant. Perform other similar or related duties as assigned or as necessary.
  5. Report any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder abuse hotline, as applicable.

Documentation

  1. Complete all program and MHA documentation objectively, as specified within required timelines.
  2. Assist participants with coordinating, scheduling and attending medical, dental and psychiatric appointments when applicable. Complete the self-medication module with the participant and monitor medications and /or health issues with program nurse and document progress and follow-through accordingly.  Administer medications in accordance with MAP standards and guidelines.  Complete med audits, med count (each shift, accurately) and completing MARS.  Identify, correct, and document med errors when found.
  3. Communicate and report in a timely and professional manner all issues, concerns or incidents to supervisory personnel. Complete the necessary written documentation related to particular incidents within mandated timelines.

Safety

  1. Promote a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisory personnel, and following established MHA safety policies.
  2. Employee may be assigned as house Human Rights Officer or Fire Safety Officer.
  3. Assist participants to evacuate residence according to program evacuation plan in case of emergency. Conduct and document fire drills according to DMH regulations and program procedures.  Keep exits clear from snow and debris.

Teamwork, Communications, Cooperation, and Continuous Learning

  1. Provide substance use recovery resources to team and persons served.
  2. Implement substance use recovery treatment according to clinical guidelines provide by Clinical Director.
  3. Regularly attend and actively participate in team meetings, supervision meetings and/or other scheduled meetings. Attend agency mandated training and maintain required certifications.  Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.
  4. Maintain and foster a team atmosphere with colleagues and Supervisor with participant needs as the priority. Maintain positive attitude with team and participants.
  5. Use constructive supervisor feedback to grow and enhance professional skills.

Residential Drug and Alcohol Recovery Specialist Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Maintain certification as an Alcohol & Drug Counselor (CADC).
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
  • Must be at least twenty-one years old.

Residential Drug and Alcohol Recovery Specialist Required Education and Experience

  • High school diploma or equivalent (GED). College degree in human services or relevant field is preferred.
  • Requires 1 year of applicable experience working with people with addiction.
Description

MHA is hiring immediately for a Certified Nursing Assistant (CNA).  BestLife Emotional Health and Wellness Clinic’s Certified Nursing Assistant will help individuals by providing information, services, and assistance for all outpatient psychiatry services. Other duties include securing medical records, scheduling and rescheduling with the proper clinician, managing individual inquiries, and maintaining medical records in a timely fashion. Certified Nursing Assistants are cross trained to perform administrative and clinical duties. BestLife’s Certified Nursing Assistant will be instrumental in helping individuals feel at ease in the prescriber’s office and often explain the prescriber’s instructions. BestLife’s Certified Nursing Assistant will be fully responsible for the smooth day-to-day operations of outpatient psychiatry services.

Certified Nursing Assistant (CNA) Essential Duties and Responsibilities

  • Fields all calls and inquiries from potential individuals, gathering preliminary information regarding reasons for visit and scheduling with the proper psychiatric provider.
  • Verifies individual information by interviewing individual; recording medical history; confirming purpose of visit.
  • Prepares individuals for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting individual history summary.
  • Coordinates with psychiatrist around office procedures.
  • Secures individual information and maintains individual confidentiality by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping individual information confidential.
  • Counsels individuals by transmitting prescriber’s orders and questions about refills, appointments and referrals.
  • Schedules appointments and follow-up appointments; verifying times with individuals; preparing charts, pre-admission and consent forms.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Perform nursing procedures under supervision of prescriber or nurse practitioner. • Assist prescriber and nurse practitioners in exam rooms.
  • Escort individuals to exam rooms, interviews individuals, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in individual’s chart.
  • Give instructions to individuals as instructed by prescriber or prescriber assistant.
  • Ensure all related reports, labs and information is filed and is available in individuals’ medical records prior to their appointment.
  • Take telephone messages and provide feedback and answers to individual/prescriber/pharmacy calls.
  • Triage and process messages from individuals and front office staff to prescribers and prescriber assistants.
  • Maintain all logs and required checks.
  • All other duties as assigned by administrator.
  • Perform other related duties as required and assigned.

Certified Nursing Assistant (CNA) Administrative Duties (may include, but not limited to)

  • Using computer applications
  • Answering telephones
  • Greeting individuals
  • Updating and filing individual medical records
  • Coding and filling out insurance forms
  • Scheduling appointments
  • Arranging for hospital admissions and laboratory services
  • Handling correspondence, billing, and bookkeeping
  • Coordinate care with internal and external providers
  • Complete internal referrals
  • Obtain medical records and manage referral thank you letters
  • Obtain prior authorizations for medications
  • Taking medical histories
  • Explaining treatment procedures to individuals
  • Preparing individuals for examination
  • Assisting the prescriber during exams
  • Instructing individuals about medication and special diets
  • Authorizing prescription refills as directed
  • Obtaining prior authorization for medications as directed
  • Sending and collecting questionnaires from individuals.
  • Taking and recording vitals- height, weight, blood pressure, and pulse

Certified Nursing Assistant (CNA) Qualifications/Guidelines:

Supply Management, Verbal Communication, Infection Control, Creating a Safe, Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork

Certified Nursing Assistant (CNA) Education/Training

• Certified Nursing Assistant Certification

Description

MHA is hiring immediately for a floating medication passer.  The Floating Medication Passer is designed to ensure that all people served within the Division of Recovery and Housing residential homes receive their medications safely and in a timely manner. The Floating Med Passer will work a flexible 40 hour schedule each week to fit program needs, in which they will travel multiple sites to administer morning, afternoon and evening medications. This enhanced position is being tried as a pilot, which means it will be re-evaluated after 90 days. Hours and shifts are guaranteed to candidates, but the floating mechanism and enhanced rate are not, if position is not renewed.

Position’s Essential Functions

  1. Complete daily schedule of medication passes as assigned. The schedule is designed to ensure that all medications are administered within the proper time frame. Should barriers present themselves, it is expected that this person will contact their Supervisor to make an alternative plan.
  2. Adhere to all MAP guidelines around the administration of medications including but not limited to the 5 Rights: Right Person, Right Medications, Right Time, Right Dose, and Right Route. It is expected that the Med Passer will complete all 3 checks as taught in the MAP curriculum during all medication administrations.
  3. Professionally report all Medication Occurrences to supervisory staff and to the Senior Program Director.
  4. Regularly check for medications getting low and follow the procedure for medication re-ordering within the programs.
  5. Complete proper medication counts of countable substances each visits.
  6. Properly document all medications, both scheduled and as needed according to MAP procedures.
  7. Meet with nursing for additional MAP support.
  8. Complete MAR’s as needed for sites in need.
  9. Accompany participants to doctor appointments as needed.
  10. Complete MAP audits according to MAP guidelines.
  11. Obtain doctor’s orders as needed.
  12. Follow up with finding of medication audits.
  13. Adhere to safe driving procedures according to MHA’s policies, as well as submit mileage reimbursement in a timely manner for travel expenses.

Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Must currently be MAP certified and have a good record of passing medications.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be at least eighteen years old.

Required Education and Experience

  • High school diploma or equivalent (GED). College degree in human services or relevant field is preferred.
  • Requires six months of applicable experience. Experience with individuals with brain injuries, mental health issue or developmental disabilities preferred.
Description

MHA is hiring immediately for an experienced Supervisor.  The Floating Supervisor will support various programs in the absence of a permeant supervisor. This is a permeant position that floats to vacant positions when needed. This unique opportunity allows a qualified candidate to showcase their skills by working with a variety of people in a variety of settings, building their skills as they do so. This role is meant to keep the continuity of care in tact during supervisory turn over. A successful candidate will be ready to be placed at a site that will be without a supervisor to cover until a new one is hired. Duties would include:

  1. Completing the staffing schedule
  2. Completing and managing administrative tasks related to the program
  3. Ensuring appointments are attended follow up recommendations are implemented
  4. Overseeing medications in the home, with support of the team on hand (MAP trained staff, depending on site)
  5. Communicating with staff teams, families/guardians, Day programs and relevant parties on an interim basis
  6. Facilitate team meetings, supervision, and coaching for staff teams
  7. Communicate effectively and efficiently with staff, colleagues, and supervisors
  8. Other responsibilities related to the interim operation of the program

This unique role is designed for an experienced supervisor who does well with change. Training will be provided on the unique needs of each home. Expectations will be based on those for a covering supervisor and not a permeant one.

Requirements:

  • Must be MAP certified
  • Must have at least 1 year supervisory experience
  • Have demonstrated understanding of diverse population
  • Willingness to learn and adapt to new environments

A successful candidate will:

  • Have solid time management skills
  • Enjoy change
  • Be curious and interested in learning
  • Have strong communication skills
  • Have a demonstrated ability to build relationships
  • Demonstrate MHA’s core values of Respect, Integrity, and Compassion
Description

Mental Health Association, Inc is hiring immediately for a Housing Coordinator.  The Housing Coordinator position is an opportunity to help change the lives of adults who are experiencing homelessness or at risk of becoming homeless. By helping to obtain and maintain independent subsidized housing, you can help create a home base in the community for individuals who should be thriving in the best years of their lives, not just struggling to survive.

Working in our Permanent Supported Housing Program, you will not only help ensure access to safe, sustainable housing, you will instill these young individuals with the confidence and support they need to participate and have a voice in their community. At MHA, you will also be fully supported by a dynamic team and an organization that truly values its employees. We have been voted best nonprofit and best place to work three years in a row.

Based in Hampden County, with your time split between the office and being out in the field, this is an engaging, rewarding job for an individual who is truly dedicated to making a difference in the community and the lives of young people in need. This is a Monday through Friday position that requires some flexibility for weekend hours.

Housing Coordinator Position’s Essential Functions

Support youth and young adults to:

  • Gather necessary documentation to obtain housing.
  • Find suitable housing by completing online applications and contacting landlords.
  • Maintain housing through advocacy and mediation.
  • Participate in services to support overall health and well-being by providing referrals and connections to mental health and/or substance use providers as necessary.
  • Learn independent living skills by teaching and role modeling.
  • Participate actively and make meaningful connections by volunteering in their community.
  • Connect to primary care and physical/emotional wellness support for health-related issues.
  • Achieve employment and education goals
  • Obtain all appropriate meaningful benefits, including social security, SNAP, SSI and more.
  • Achieve sustainable income through regular employment.

Additional functions:

  • Complete documentation requirements including assessments, progress notes and data entry.
  • Transport as needed.
  • Complete thorough housing inspection to ensure safety and suitability.

 Housing Coordinator Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through and work cooperatively as a member of a team.
  • Good oral, written, computer and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring and compassion.
  • Must be able to pass and maintain certifications in medication administration (MAP), CPR and first aid.
  • Must be at least eighteen years old.

Housing Coordinator Education and Experience

  • High school diploma or equivalent (GED).
  • Requires previous experience working with people with disabilities.
  • Previous experience helping individuals obtain housing preferred.
  • Bilingual preferred.
  • Must be compassionate and empathic with a strong desire to help. Lived experience of homelessness is a bonus but not a requirement.
Description

MHA is hiring immediately for Housing First/Next Step Program Director.  The Housing First/Next Step Program Director will be responsible for coordination and delivery of services to participants within the Housing First program and the Next Step programs. Assess needs and develop and implement service plans.  Provide leadership and clinical and administrative supervision to members of the Housing First/Next Step teams.  Ensure management of program in accordance with leadership objectives, organizational mission, policies, practices, program funding, applicable regulatory agency guidelines while promoting the delivery of high quality services.

Housing First/Next Step Program Director Essential Functions/Position Responsibilities:

  • Promote and integrate agency mission, core values, philosophy and principles.
  • Understand and communicate program goals and strategic direction to staff to connect daily work to organization’s mission. Establish and model a positive approach to addressing challenges while building and maintaining a quality programs.
  • Manage Housing First/ Next Step services provided to support the physical and mental well-being, safety, development and quality care for participants and ensure that they are in compliance with Federal and State policies, procedures and regulations as well as MHA policies, procedures and practice.
  • Ensure program participants are receiving support and assistance in the areas of household management, financial management, medication and health services, transportation, community integration, leisure activities, and building and maintaining family and personal relationships.
  • Assess the participants’ needs for substance abuse services/treatment and related issues. Make appropriate linkages.  Facilitate the use of other community-based services and/or DMH or DPH funded programs that promote self-help as well as peer support, such as Recovery Learning Centers, BSAS Recovery Centers or dual recovery groups. 
  • Develop and implement crisis and pre-crisis plans. Oversee and manage after-hours support and on-call system. Ensure that crisis intervention and stabilization support is provided as needed.  Notify Vice President of Mental Health Services and Clinical Director of critical incidents within prescribed timelines.
  • Work with agency nurse to ensure participants are receiving training on how to manage their medications and ensure additional supports are implemented if the participant requires more assistance in this area.
  • Maintain regular contact with subordinates to promote frequent and collaborative exchange of information. Advise and assist in problem solving, provide clinical direction, and clarify issues in managing participants’ activities.
  • Provide sound judgment to direct efforts of team members regarding clinical procedures, performance, and delivery of service. Delegate assignments; evaluate, assess and monitor performance of direct reports.
  • Participate in the hiring and training of staff. Provide comprehensive program orientation. Assess training needs of staff and promote staff attendance at mandatory and ancillary trainings to maintain certifications.
  • Conduct supervisory sessions; individual training and coaching as well as consistent feedback and recognition are provided. Coordinate trainings and monitor attendance. Complete performance evaluations and promote professional development.
  • Attend management and division meetings. Offer insight and observations that support the work of the division and agency. Work with team to create a participant-centered team that cultivates, understands and honors each participant’s hopes, dreams and personal vision.
  • Collaborate with DMH Case Management, consultants, guardians, funders, and community partners as required. Facilitate active involvement of all members of the participant’s support system.
  • Oversee coordination of participant transitions. Promote the development of person centered assessments, Individualized Action Plans, and Safety Plans including pre-crisis and crisis plans.
  • Visit apartments; review participant records for compliance of MHA and contract funding standards; oversee treatment planning, MAP policy, and general business activities. Support completion of documentation and other CBFS and DMH mandated forms/reports within designated timelines.
  • Promote effective and cooperative communication through collaboration with direct supervisor, human resources, nursing, fiscal and property departments.
  • Collaborate with Human Resources regarding the resolution of personnel-related matters. Develop and implement employee performance improvement plans if necessary.  Participate in employee corrective action process and keep Division Vice President apprised of significant developments.  Mediate conflicts and conduct investigations as required.
  • Adhere to MHA policies, procedures and timelines pertaining to the completion and submission of programmatic, fiscal, administrative, supervisory and other required documentation.
  • Review expenditures and adhere to established program budget to ensure fiscal responsibility. Work with supervisor regarding issues, occurrences, or modification with potential impact on existing budget.
  • Pursue activities to enhance personal and professional growth. Attend various workshops and training programs.  Participate in internal and external committees, task forces, etc.
  • Perform other similar or related duties as responsibilities necessitate or as assigned by supervisor.

Housing First/Next Step Program Director Supervisory Responsibilities:

Provide direct supervision to 2-5 personnel. 

Housing First/Next Step Program Director Position Requirements:

Education:  Bachelor Degree in related field required.  Masters preferred.  Licensed Alcohol and Drug Counselor (LADC) preferred.

Professional Experience:

Three to five years of related professional experience.  

Experience working with mentally ill population and providing outreach services. Experience with group facilitation.

Other Experience:  Lived experience in recovery and/or homelessness preferred.

Description
MHA is hiring immediately for a Massachusetts Impaired Driver (MID) Instructor will provide documented group and/or individual clinical services to patients required to complete a Court or RMV mandated driver alcohol educational program.  The MID instructor will complete a mid-point evaluation and exit interview on each participant, will complete the initial adult comprehensive assessment to admit participants into this program, and will participate in on-going curriculum development.   The MID instructor will provide documentation, written reports, and consult with referring probation officers, courts, and/or the Department of Motor Vehicles.
 
BestLife’s MID Program is a 16-week educational program for individuals with a first conviction of Driving Under the Influence (DUI).  Patients are court-referred and participation is mandatory.  Patients must attend sixteen 2-hour group sessions, a mid-point interview, and an exit interview.  
 
Massachusetts Impaired Driver (MID) Instructor Position’s Essential Functions
1.      Have a basic knowledge of substance use and the negative impact that use can have on one’s social, physical, emotional, occupational, legal, and familial functioning.
2.      Helps develop individual’s confidence in order to articulate their goals for recovery and to decrease their risk of recidivism 
3.      Works with individuals to develop and implement personal goals and objectives around treatment and recovery from addiction and/or co-occurring disorders..  
4.      Participates as part of the overall care team when appropriate.
5.      Interacts with individuals in order to assess needs, provide information, discuss problems, identify patterns and stressors and encourage growth and development.  
6.      Shares information about community resources, including self-help groups
7.      Informs, trains, supports and empowers individuals utilizing substance use services.
8.      Remains up to date on current resources and knowledge of the recovery movement by  attend trainings , participating in webinars, and reading relevant articles and/or books
9.      Notifies supervisor immediately in the event of an individual’s crisis, suspected illegal activity, or any behavior constituting an incident. 
10.  Completes administrative tasks required including required documentation and timesheets and responds to requests for information and phone calls in a timely fashion.
11.  Promotes understanding of each individual’s cultural identity to be able to enhance support and respect of the individual’s choices.
12.  Other duties as assigned by Supervisor

Massachusetts Impaired Driver (MID) Instructor Required Knowledge, Skills, and Abilities
·         Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team. 

·         Good oral, written, computer, and organizational skills. 

·         Have a familiarization and comfortability conducting telehealth visits on Zoom format

·         Demonstrated ability to adapt to the changing needs of the program participants. 

·         Strong interpersonal skills, patience, caring, and compassion. 

·         Cheerful, outward-going personality

·         Demonstrates ability to engage and build respectful and collaborative relationships 
·         Performs well under stress and in the event of a crisis

·         Familiarity with local community resources

Massachusetts Impaired Driver (MID) Instructor Qualifications
·         Bachelor’s degree in social work, psychology or a related field
·         Experience and proficiency in understanding about treatment and recovery from substance use disorders, including, but not limited to, an understanding of addiction services and resources available in the geographic area where they will serve.

MHA (Mental Health Association) is hiring immediately for a Licensed Alcohol and Drug Counselor (LADC1)! 

MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness and recovery.

Do you need work life balance? Are you tired of working all the time? Tired of missing events because your shift ran late?

MHA’s Licensed Alcohol and Drug Counselor(LADC1) offers a work life balance, the space to pursue passion projects and the chance to get to know patients/participants!

Are you a Licensed Alcohol and Drug Counselor(LADC1) in another state?  No worries we will pay the fees for you to become licensed in Massachusetts!

The Licensed Alcohol and Drug Counselor(LADC1) Benefits

  • Monthly Productivity BONUSES
  • Continued professional development
  • Supervision provided with ongoing supervision available
  • Team Environment
  • Flexible Schedule
  • PTO/Sick time
  • 403B with a 3% match
  • 1st time home buyers grant
  • Health/Dental/Vision
  • Dependent Care Accounts

To see a full list of our benefits visit www.mhainc.org/benefits

The Licensed Alcohol and Drug Counselor(LADC1) Responsibilities:

  • Provide assessment and treatment planning, as well as consultation, as requested, in the development of pre-crisis and crisis plans, behavioral guidelines, risk assessments, positive behavior plans, medication treatment plans, etc.
  • Complete required documentation in a timely manner, meeting regulatory standards.
  • Utilize evidence-based screening tools as indicated by clinical team.
  • Work collaboratively with teams/ programs to develop and implement positive behavior support plans.
  • Actively participate in all licensing and accreditation processes.
  • Serve as a liaison to relevant service systems, state agencies and community partners as needed. 
  • Create and maintain open and effective lines of communication in an effort to meet contract standards and promote the mission of MHA within the community.
  • Establish and maintain relationships with local, state, federal, and private agencies and organizations to promote programs and to identify and secure potential new alliances, partnerships and funding sources.
  • Pursue activities to enhance personal professional growth.  Attend conferences, classes, address groups and represent agency.  Attend/participate in statewide meetings, task forces, committees, etc. relating to area of expertise.
  • Promote and integrate agency mission, values, philosophy and principles.
  • Perform other similar duties as assigned by the Clinic Director.

The Licensed Alcohol and Drug Counselor (LADC1) Education and Professional Experience

  • Master’s Degree in a behavioral health field is required
  • Independent License 
Description

MHA is hiring immediately for a Lead Support Specialist.  The Lead Support Specialist will provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence and community engagement for people with intellectual and development disabilities. Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.  

Lead Support Specialist Position’s Essential Functions

Participant Support and Advocacy
1.  Communicate and interact with participants in a respectful, enthusiastic and encouraging manner that promotes self-esteem and encourages empowerment and self-direction.
2.  Assist, teach or monitor participants in a variety of activities such as; personal hygiene and grooming, meal preparation/nutrition, cleaning of residential site, upkeep of personal living space, laundry, personal shopping, establishing healthy lifestyle habits and other personal and medical needs.  Maintain upkeep of residence while incorporating participant help/involvement.
3.  Adjust and adapt level of support to varying needs of participant.  Perform other similar or related duties as assigned or as necessary.  Ability to lift, do transfers and provide personal care up to and including total care.
4.  Engage, educate and support participants to access community based resources such as educational institutions, libraries, public transportation, social organizations, government sponsored programs, etc. in order to achieve greater self-determination and independence.
5.  Empower participants by teaching self-advocacy skills.  Act as a liaison with hospitals, clinics, medical personnel, family members and other providers as needed.
6.  Assist participant with money management training, budgeting, banking and other financial matters.  Track, count, and document the in-house monies (participant funds and petty cash) and expenditures according to MHA policies. 
7.  Facilitate opportunities for community integration; assist participants in joining community organizations and engaging in recreational activities of their choice and assist in creating natural supports.
8.  Provide transportation to participants to ensure that they are able to address their needs (i.e. medical/psychiatric appointments, social engagements, vocational opportunities, etc.)  Complete MHA’s Driver Awareness training and van driving training, if applicable.  Maintain sufficient gas in your tank to provide work duties.  Vehicle must be in working condition and able to transport on longer trips when needed.  
9. Research possible options for community events to add to the activities calendar. 

Participant Health and Wellbeing
10.  Assist in assessing each individual’s abilities, interests, and needs to help determine their vision statement in their Individual Service Plan (ISP).  Actively implement support strategies as outlined in the ISP and document progress as required.  
11.  Respond to emergency situations according to MHA, MRC and DDS policies and protocols, including but not limited to pre-crisis/crisis situations, medical events or incidents requiring community emergency personnel.  Notify and keep supervisory and other appropriate personnel informed of the situation(s) by speaking with them directly whenever possible. 
12.  Report and document any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder services hotline, as applicable.
13.  Assist participant with coordinating, scheduling and attending medical, dental and psychiatric appointments when applicable, in cooperation with supervisory staff.  Monitor medications and /or health issues with program nurse and document progress and follow-through accordingly.  Administer medications in accordance with MAP standards and guidelines.  Take, monitor and record vital signs and health-related data, as necessary.
14. Assist Program Supervisor with grocery and bulk shopping.

Documentation
15. Complete all program and MHA documentation (including vendor documentation) as specified within required timelines.  Perform daily record keeping such as daily logs and data collection.  Exchange information with next shift including conducting money and medication counts.
16.  Communicate and report in a timely manner all issues, concerns or incidents to supervisory personnel.  Complete the necessary written documentation related to particular incidents within mandated timelines. 
17.  Regularly utilize on-line agency reporting systems; internet based applications (such as the time sheet program); and all programs that are deemed necessary to complete the job.  Attend training to strengthen or gain new computer skills as necessary.
18.  Complete monthly progress notes for at least 2 participants: reviewing daily logs, document progress, identifiy barriers, etc.

Safety
19.  Promote a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisory personnel, and following established MHA safety policies.
20.  Assist participants to evacuate residence according to program evacuation plan in case of emergency.  Conduct and document fire drills according to DDS/MRC regulations and program procedures.  Keep exits and ramps clear from snow and debris.

Teamwork, Communications, Cooperation, and Continuous Learning
21.  May be required under certain circumstances, including weather-related, to stay longer than scheduled shift and even cover the following shift.  May be transferred between programs and shifts based on operational needs.
22.  Regularly attend, help plan, and actively participate in team meetings, supervision meetings and/or other scheduled meetings, seeking guidance as necessary.  Take team meeting minutes.
23. Attend agency mandated trainings and maintain required certifications.  Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.
24.  Demonstrate professionalism, organization, and good interpersonal skills so that the goals of the participants and the program can be met.  Ensure that employees on shift are completing their assigned tasks.  Communicate problems to the Program Supervisor.
25.  Participate in applicant interviews that are held at the program.
26.  Train staff while on shift.
27.  Assist in filling shifts for planned and last minute schedule changes.

Lead Support Specialist Required Knowledge, Skills, and Abilities
•    Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
•    Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
•    Good oral, written, computer, and organizational skills.
•    Demonstrated ability to adapt to the changing needs of the program participants.
•    Strong interpersonal skills, patience, caring, and compassion.
•    Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
•    Must be at least twenty-one years old.

Required Education and Experience
•    High school diploma or equivalent (GED).  College degree in human services or relevant field is preferred.
•    Requires six months of applicable experience.  Experience with individuals with developmental disabilities or brain injuries preferred.

Description

MHA is hiring immediately for a Licensed Practical Nurse (LPN).  The Nurse will be responsible for performing diversified nursing services for residents including coordination of health services for participants, act as medication administration policy consultant, teaching, training, policy implementation, and other similar duties.  Maintain an ongoing assessment of health care needs for the well-being of the participants served, in compliance with the Federal, State and Association policies, procedures and regulations.

Licensed Practical Nurse (LPN) Essential Position Functions

Answer and respond to calls from Acquired Brain Injury (ABI) residences and administration concerning health needs of ABI participants.  Coordinate medical treatment including triage, staff discussion and implementation on emergency basis.  Communicate with doctors, nurses, etc. regarding participant medical or clinical issues through office visits or telephone calls.  Instruct staff to carry out proper medical triage as needed.

Make routine scheduled visits to residences to meet with staff, answer questions, educate and assess participants.  Make emergency visits to participants when necessary.

Perform medication audits as part of MAP policy.  Review all medical documentation such as; medication status sheets, medication administration sheets, physician contact sheets, etc.  Assess all laboratory work for participants including ordering, receiving calls or sending results to other providers.

Plan, design, and implement various training programs for staff, to teach and institute health care procedures in coordination with the Nurse Coordinator.

Transport or accompany participants to doctor appointments as needed.

Participate in clinical assessment and recommendations as required.

Attend various meetings within the agency and with other organizations, associations, etc.

Attend and advise staff team meetings.

Visit or call families of participants regarding health care issues.

Maintain a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisor, and following established MHA safety policies and procedures.

Licensed Practical Nurse (LPN) Qualifications

Knowledge of procedures and practices in the specialized field of nursing.

Possess current and valid Massachusetts LPN license 

Minimally one year nursing experience preferred but not required.

Must be self-directed, have strong communication and organizational skills.   

Possess current driver’s license and have car and willingness to use car for work purposes.

Description

MHA is hiring immediately for an MAT/MOUD Prescriber for our BestLife Outpatient Clinic.   MAT/MOUD Prescriber will be responsible for the provision of MAT/MOUD medication management services, for individuals diagnosed with substance use and other psychiatric disorders, through the BestLife Outpatient Emotional Health & Wellness Center. Responsibilities include provision of psychiatric evaluation and ongoing treatment of those referred. Will participate in case review as indicated and case consultation as necessary, as well as participation in the program’s quality assurance program.

MAT/MOUD Prescriber Essential Functions/Position Responsibilities:

  • Collaborate to implement program related psychiatric and operational practices, policies and procedures.  Ensure and establish priorities for effective implementation to achieve positive service outcomes.
  • Ensuring the thorough completion of all required psychiatric evaluations and medication management plans.
  • Providing guidance, support and consultation to clinical staff. Actively participate in all licensing and accreditation processes.
  • Serve as a liaison to relevant service systems, state agencies and community partners as needed.  Create and maintain open and effective lines of communication in an effort to meet contract standards and promote the mission of MHA within the community. Establish and maintain relationships with local, state, federal, and private agencies and organizations to promote programs and to identify and secure potential new alliances, partnerships and funding sources.
  • Pursue activities to enhance personal professional growth.  Attend conferences, classes, address groups and represent agency.  Attend/participate in statewide meetings, task forces, committees, etc. relating to area of expertise.
  • Promote and integrate agency mission, values, philosophy and principles.
  • Perform other similar duties as assigned by the Medical Director.

MAT/MOUD Prescriber Education and Professional Experience:

  • Registered/certified as a Nurse Practitioner, Physician’s Assistant or APRN in the state of Massachusetts required
  • DEA license in good standing, as well as the ability and experience for MAT/MOUD prescribing
  • Experience providing medical services in a substance use and/or behavioral health treatment setting or equivalent
Description

MHA is hiring immediately for a Medical Assistant.  BestLife Emotional Health and Wellness Clinic’s Medical Assistant will help individuals by providing information, services, and assistance for all outpatient psychiatry services. Other duties include securing medical records, scheduling and rescheduling with the proper clinician, managing individual inquiries, and maintaining medical records in a timely fashion. Medical Assistants are cross trained to perform administrative and clinical duties. BestLife’s Medical Assistant will be instrumental in helping individuals feel at ease in the prescriber’s office and often explain the prescriber’s instructions. BestLife’s Medical Assistant will be fully responsible for the smooth day-to-day operations of outpatient psychiatry services.

Medical Assistant Essential Duties and Responsibilities

  • Fields all calls and inquiries from potential individuals, gathering preliminary information regarding reasons for visit and scheduling with the proper psychiatric provider.
  • Verifies individual information by interviewing individual; recording medical history; confirming purpose of visit.
  • Prepares individuals for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting individual history summary.
  • Coordinates with psychiatrist around office procedures.
  • Secures individual information and maintains individual confidentiality by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping individual information confidential.
  • Counsels individuals by transmitting prescriber’s orders and questions about refills, appointments and referrals.
  • Schedules appointments and follow-up appointments; verifying times with individuals; preparing charts, pre-admission and consent forms.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
  • Updates job knowledge by participating in educational opportunities; reading professional publications.
  • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Perform nursing procedures under supervision of prescriber or nurse practitioner.
  • Assist prescriber and nurse practitioners in exam rooms.
  • Escort individuals to exam rooms, interviews individuals, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in individual’s chart.
  • Give instructions to individuals as instructed by prescriber or prescriber assistant.
  • Ensure all related reports, labs and information is filed and is available in individuals’ medical records prior to their appointment.
  • Take telephone messages and provide feedback and answers to individual/prescriber/pharmacy calls.
  • Triage and process messages from individuals and front office staff to prescribers and prescriber assistants.
  • Maintain all logs and required checks.
  • All other duties as assigned by administrator.
  • Perform other related duties as required and assigned.

Administrative Duties (may include, but not limited to)

  • Using computer applications
  • Answering telephones
  • Greeting individuals
  • Updating and filing individual medical records
  • Coding and filling out insurance forms
  • Scheduling appointments
  • Arranging for hospital admissions and laboratory services
  • Handling correspondence, billing, and bookkeeping
  • Coordinate care with internal and external providers
  • Complete internal referrals
  • Obtain medical records and manage referral thank you letters
  • Obtain prior authorizations for medications
  • Taking medical histories
  • Explaining treatment procedures to individuals
  • Preparing individuals for examination
  • Assisting the prescriber during exams
  • Instructing individuals about medication and special diets
  • Authorizing prescription refills as directed
  • Obtaining prior authorization for medications as directed
  • Sending and collecting questionnaires from individuals.
  • Taking and recording vitals- height, weight, blood pressure, and pulse

Medical Assistant Qualifications/Guidelines

Supply Management, Verbal Communication, Infection Control, Creating a Safe, Effective Environment, Organization, Scheduling, Professionalism, Customer Focus, Confidentiality, Bedside Manner, Medical Teamwork

Medical Assistant  Education/Training

  • Medical Assistant Certification
Description
MHA is hiring immediately for a Medical Biller.  Under the direction of the Billing Manager, the Medical Biller is responsible for the timely submission of claims to insurance companies for Outpatient Behavioral Health Clinic services as well as our residential recovery service programs. This position will work collaboratively with Billing Team, the Billing Manager, and all clinic staff and with system-wide administration. Requires ability to appeal denied claims, record payments, and communicate effectively with providers, patients, and insurance companies. 
 
  Medical Biller Essential Position Functions:
  • Prepare and submit accurate and complete billing claims and invoices
  • Follow up on insurance denials and rejections in a timely manner
  • Accurately resolve and resubmit denied claims and secondary insurance claims
  • Investigate unpaid claims and submit appeals as needed
  • Review patient statements before mailing
  • Follow up on unpaid patient balances by establishing payment arrangements, and monitoring and pursuing delinquent accounts.
  • Perform other duties as assigned by supervisor.
Qualifications
  • At least 2 years of medical/behavioral health billing experience is preferable.
  • Experience working Insurance claim denials
  • Experience with AR Management
  • Ability to research Insurance Websites for the documented regulations on current original claims submissions, correct denial resolutions as well as how to correct claims properly
  • Ability to communicate to the Billing Team and Supervisor problems and/or issues that need additional interventions
  • The candidate must have a strong financial background with knowledge of ICD-10 and CPT coding
  • Strong attention to detail and accuracy
  • Ability to interact openly and professionally with clients, billing team, and Supervisor. 
  • Solid verbal and written communication skills.
Special Knowledge, Skills, and Abilities
  • Proficiency with electronic medical records (EMR)
  • Ability to effectively work claims and claim denials to ensure maximum reimbursement for services rendered.
  • Ability to read and interpret insurance Explanation of Benefits.
  • Ability to utilize monthly aging account receivables report to follow up on unpaid claims aged over 30 days.
  • Respond to inquiries from payors, and patients in a timely fashion.
  • Skilled in computer keyboarding, insurance carrier websites, and use of spreadsheet applications
  • Knowledge of medical office management functions and procedures.
  • Knowledge of diagnostic and procedure coding, medical record documentation practices, medical, computerized medical office systems applications, customer relations principles, and generally accepted safety practices.
  • Ability to work collaboratively with clinical care providers
  • Ability to establish and maintain harmonious and cooperative working relationships with others and demonstrate empathetic, respectful, and positive customer relations behaviors.
  • Ability to manage multiple priorities simultaneously and maintain composure in stressful situations.
  • Ability to envision desired outcomes and applies systematic actions to achieve expected results.
  • Ability to work independently, exercise good judgment, and accept personal responsibility.
Description

Mental Health Association, Inc. is hiring immediately for a Nurse Manager.  The Nurse Manager will be Responsible for oversight of diversified nursing services for residents including; coordination of health services for participants, act as medication administration policy consultant, teaching, training, policy implementation, and other similar duties.  Lead the nursing team in an on going assessment of health care needs for the well-being of the participants served, in compliance with the Federal, State and Association policies, procedures and regulations.

Nurse Manager Essential Position Functions:

  • Supervise nursing personnel within the division, including RNs and LPNs, by goal setting, maintaining deadlines, providing regular supervision (both 1:1 and group), and ensuring even workloads.
  • Oversee nursing needs of The Resource Center during open hours.
  • Coordinate and complete, when appropriate, Medication Audits, HCP documentation review, MOR documentation, medical ISP documentation, nursing notes, and updates to funders, case management, and families.
  • Plan, design, and implement various training programs for staff, to teach and institute health care procedures in coordination with the nursing team. Support nurses in hands on training that takes place on site.
  • Oversee medical needs for transitions into MHA’s Youth In Transition (YIT) programs as necessary as well as routine medication audits (no more than 5 hours per week).
  • Participate in clinical assessment and recommendations as required, coordinating regular care reviews.
  • Attend various meetings within the agency including sitting on relevant committees, as well as attend appropriate meetings/trainings/committee outside of the agency
  • Oversee communication with nursing team across sites and with external vendors like Visiting Nursing Agencies or Skilled Nursing Facilities.
  • Assign new transitions to nursing staff, oversight of transition process.
  • Maintain a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisor, and following established MHA safety policies and procedures.
  • Perform other similar related duties as responsibilities necessitate or as assigned by supervisor.

Nurse Manager Qualifications

  • Knowledge of procedures and practices in the specialized field of nursing. 
  • Equivalent to high school plus additional specialized training leading to the RN designation. 
  • Possess current and valid Massachusetts RN license. 
  • Minimally three years nursing experience and 2 years management experience.
  • Must be self-directed, have strong communication and organizational skills, as well believe in teaching and developing strong teams.
  • Experience training is preferred.
  • Possess current drivers license and have car and willingness to use car for work purposes.
Description

The Mental Health Association (MHA) is hiring immediately for Outreach workers.  The outreach workers perform a variety of duties to assist participants with developmental disabilities, intellectual disabilities, brain injuries, mental health issues, and/or substance abuse issues to obtain and maintain quality housing and to provide the necessary support to enable participants to independently live in the community. Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.

The Outreach workers Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be at least 18 years old.

Hours: 11:30a-7:30p

Outreach workers Must Have

  • Valid driver’s license
  • Automobile insurance with your name listed as an insured Driver
  • No more than 3 violations within the past 3 years on your driving record
  • A safe reliable vehicle during working hours
Description

MHA is hiring immediately for a Problem Gambling Ambassador.  The Problem Gambling Ambassador engages the Greater Springfield Community in raising awareness in efforts to provide education and prevention towards problem gambling. This role is based solely on outreach aimed at education and prevention. This is a grant funded position with expectancy to run from 1/1/2021- 6/30/2023. This individual is required to have experience with substance misuse and be a certified recovery coach.

The Problem Gambling Ambassador Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Cheerful, outward-going personality
  • Demonstrates ability to engage and build respectful and collaborative relationships
  • Must be at least twenty-one years old.
  • Familiarity with local community resources

The Problem Gambling Ambassador Qualifications

  • Lived experience with psychiatric diagnosis, extreme states, substance use, and/or trauma
  • Prior experience in advocacy or peer support role preferred
  • High school diploma or equivalent (GED)
  • Certified Recovery Coach
Description

MHA is hiring immediately for a Program Supervisor.  The Program Supervisor will provide leadership and support to residential staff to empower participants in achieving optimal independence and community integration. Support staff with a strength based approach that fosters growth and opportunity. Lead by modeling interactions with participants that focus on strength and skill building through person-centered planning. Train, support and guide staff in the performance of their duties.  Ensure coordination and delivery of services and support to a designated program by observing interactions in the milieu, evaluating various program documentation, soliciting feedback and assessing data compiled from reports. Maintain compliance with Federal, State, and Mental Health Association policies and regulations.

Program Supervisor Position’s Essential Functions

Supervisory

  1. Directly supervise, educate, and develop autonomy in a team of residential support specialists individually and in groups through training, modeling, and open discussion in compliance with all MHA, Federal and State policies, procedures and regulations.
  2. Assist staff in processing challenges to engage residents in attending to basic daily needs as well as monitoring physical well-being of residents to ensure delivery of services and modeling positive engagement techniques for staff.
  3. Support staff through supervision meetings in accordance with policy standards and regular staff meetings. Monitor attendance at staff meetings to ensure compliance with policy standards and following up with staff who are not meeting standard. Document meeting content.
  4. Provide daily supervision, training, and feedback to staff. Manages corrective action and performance evaluation processes for all program staff.
  5. Ensure communication is streamlined through the program to support all staff in having necessary information to effectively perform their job responsibilities.

Administrative

  1. Monitor all documentation for program including but not limited to contact notes, medication administration documentation, daily logs, tracking sheets, and Individual Support Plans to ensure compliance with applicable regulations and standards. Prepare and maintain program reports as required. Purge, archive, and update records to ensure information is current. 
  2. When applicable, collect and deliver rent and charges for care in a timely manner.
  3. Respond promptly to any and all medical and psychiatric emergencies. Notify supervisor promptly within specified time limit.
  4. Ensure smooth and timely communication between all disciplines involved with supporting a participant (i.e. MHA nursing and independent nursing services, DDS, day programs, MHA’s Clinical Director, families, guardians, hospitals, primary care, and psychiatrists).
  5. Ensure program timesheets are accurate and complete; approve and submit along with coversheets within established timelines.
  6. Complete monthly program report to senior leadership, employment data, absence authorizations, vacancy data, Residential Inspection, etc. Review and address reports generated by other departments such as MAP audits, training, performance reviews, expenditure reports, etc.
  7. Participate in an on-call rotation. Promptly respond to calls, advise staff accordingly and document. Keep program information current in the on-call book.
  8. Notify a director or Vice President of critical incidents within prescribed timelines.
  9. Ensure programs are adequately staffed through scheduling and hiring processes, working closely with Human Resources to fill vacancies in a timely way.
  10. Manage program budget in accordance with MHA fiscal guidelines. Ensure program is adhering to MHA’s money management protocols for agency and participant funds, including accurate and consistent money counts on each shift, submission of receipts, and use of the tax exempt certificate when purchasing with agency funds.

Participant Support, Advocacy, and Health and Wellbeing

  1. Manage staff in the accomplishment of their participant support, advocacy, and health/wellbeing responsibilities. During interactions with participants, model high quality support in all of these areas:
  2. Engage, educate and assist participants to access community-based resources, including educational and training opportunities
  3. Empower participants by teaching self-advocacy skills.
  4. Act as a liaison with hospitals, clinics, medical personnel, family members, day programs, and other providers.
  5. Support participants in activities of daily living (ADLs), including physical assistance if necessary.
  6. Support participants in money-management training.
  7. Involve participants in household tasks necessary to maintain their home.
  8. Provide transportation to participants, as needed, to accomplish goals.
  9. Assist participant with coordinating, scheduling and attending medical, dental and psychiatric appointments.
  10. Support each participant to manage triggers to avoid behavioral incident or crisis situation.
  11. Report any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder abuse hotline, as applicable.
  12. Monitor medications and /or health issues with program nurse and document progress and follow-through accordingly. Administer medications in accordance with MAP standards and guidelines. 
  13. Ensure that participants receive annual training in human rights and fire safety

Teamwork, Communications, Cooperation, and Continuous Learning

  1. Regularly attend and actively participate in Division meetings, supervision meetings and/or other scheduled meetings.
  2. Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth. Attend mandatory trainings, and maintain required certifications.
  3. Maintain and foster a collaborative and cooperative atmosphere with colleagues and supervisor with participant needs as the priority. Maintain positive attitude with team and participants.
  4. Use constructive supervisor feedback to grow and enhance professional skills.

Safety

  1. Maintain a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to immediate supervisor, and following established MHA safety policies and procedures.

Program Supervisor Required Knowledge, Skills, and Abilities

  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
  • Must have ability to facilitate and develop a supportive community in a diverse, multi-cultural residential setting.
  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Must be at least twenty-one years old.

Program Supervisor Required Education and Experience

  • High school diploma or GED required. College degree in human services or relevant field strongly preferred.
  • Requires at least two years of applicable experience. Experience working with individuals with developmental/ intellectual, emotional/mental health or physical disabilities or brain injury
  • Previous supervisory experience preferred.
Description

The Mental Health Association, Inc. is hiring immediately for a Recovery Coach.  The Recovery Coach supports individuals in need of substance use services to live independently in the community. This position will be working alongside the CORE and DART teams in Westfield and Hilltown areas. S/he works within the Agency’s team model, establishing open communication, support, and accountability among co-workers in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines. The Recovery Coach provides a unique perspective and related skills to the integrated treatment team, including confidence and experience in the recovery process. S/he communicates this perspective to individuals to better advocate for them in the formulation of individualized action plans and the development of programs and services.

Recovery Coach Required Knowledge, Skills, and Abilities

· Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.

· Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.

· Good oral, written, computer, and organizational skills.

· Demonstrated ability to adapt to the changing needs of the program participants.

· Strong interpersonal skills, patience, caring, and compassion.

· Cheerful, outward-going personality

· Demonstrates ability to engage and build respectful and collaborative relationships

· Must be at least twenty-one years old.

· Performs well under stress and in the event of a crisis

· Familiarity with local community resources

Recovery Coach Qualifications

· Lived experience with psychiatric diagnosis, extreme states, substance use, and/or trauma

· Prior experience in advocacy or peer support role preferred

· High school diploma or equivalent (GED)

· Certified Recovery Coach

Description

MHA is hiring immediately for a Recovery Support Navigator! A Recovery Support Navigator (RSN) provide care management and system navigation supports to individuals with a diagnosis of substance use disorder and/or co-occurring mental health disorders. Recovery Support Navigators engage individuals as they present in the treatment system and support them in accessing treatment services and community resources. The Recovery Support Navigator explores treatment recovery options with individuals, helps clarify goals and strategies, provides education and resources, and assists individuals in accessing treatment and community supports.

Recovery Support Navigator Position’s Essential Functions

  1. Helps develop individual’s confidence in order to articulate their goals for recovery.
  2. Works with individuals in need of additional support in remaining engaged in treatment.
  3. Assists individuals to identify and access treatment and resources in the community including prescribers for addiction and psychiatric medications.
  4. Works with individuals develop and implement personal goals and objectives around treatment and recovery from addiction and/or co-occurring disorders.
  5. To prepare for a variety of formal and informal meetings including treatment planning, employment services and social engagements.
  6. Participates as part of the overall care team when appropriate.
  7. Interacts with individuals in order to assess needs, provide information, discuss problems, identify patterns and stressors and encourage growth and development.
  8. Serves as an advocate for people who have been hospitalized; visits them and attends hospital group therapy meetings with person when appropriate.
  9. Shares information about community resources, including peer-run groups, housing benefit resources, and community events; Facilitates community engagement activities for individuals.
  10. Informs, trains, supports and empowers individuals utilizing substance use services.
  11. Provides practical supports including aid with transportation and other tasks as needed and as requested by the individual being supported
  12. Remains up to date on current resources and knowledge of the recovery movement by attend trainings , participating in webinars, and reading relevant articles and/or books
  13. Notifies supervisor immediately in the event of an individual’s crisis, suspected illegal activity, or any behavior constituting an incident.
  14. Completes administrative tasks required including required documentation and timesheets and responds to requests for information and phone calls in a timely fashion.
  15. Promotes understanding of each individual’s cultural identity to be able to enhance support and respect of the individual’s choices.
  16. Other duties as assigned by Supervisor

Recovery Support Navigator Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Cheerful, outward-going personality
  • Demonstrates ability to engage and build respectful and collaborative relationships
  • Must be at least twenty-one years old.
  • Performs well under stress and in the event of a crisis
  • Familiarity with local community resources

Recovery Support Navigator Qualifications

  • Bachelor’s degree in social work, psychology or a related field required
  • Experience and proficiency in understanding about treatment and recovery from substance use disorders, including, but not limited to, an understanding of addiction services and resources available in the geographic area where they will serve.
  • Understanding of MassHealth covered services and resources available.
Description

MHA is hiring immediately for a Registered Nurse (RN).  The Nurse will be responsible for performing diversified nursing services for residents including coordination of health services for participants, act as medication administration policy consultant, teaching, training, policy implementation, and other similar duties.  Maintain an ongoing assessment of health care needs for the well-being of the participants served, in compliance with the Federal, State and Association policies, procedures and regulations.

Registered Nurse (RN) Essential Position Functions

  • Answer and respond to calls from Acquired Brain Injury (ABI) residences and administration concerning health needs of ABI participants.  Coordinate medical treatment including triage, staff discussion and implementation on emergency basis.  Communicate with doctors, nurses, etc. regarding participant medical or clinical issues through office visits or telephone calls.  Instruct staff to carry out proper medical triage as needed.
  • Make routine scheduled visits to residences to meet with staff, answer questions, educate and assess participants.  Make emergency visits to participants when necessary.
  • Perform medication audits as part of MAP policy.  Review all medical documentation such as; medication status sheets, medication administration sheets, physician contact sheets, etc.  Assess all laboratory work for participants including ordering, receiving calls or sending results to other providers.
  • Plan, design, and implement various training programs for staff, to teach and institute health care procedures in coordination with the Nurse Coordinator.
  • Transport or accompany participants to doctor appointments as needed.
  • Participate in clinical assessment and recommendations as required.
  • Attend various meetings within the agency and with other organizations, associations, etc.
  • Attend and advise staff team meetings.
  • Visit or call families of participants regarding health care issues.
  • Maintain a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisor, and following established MHA safety policies and procedures.

Registered Nurse (RN) Qualifications

  • Knowledge of procedures and practices in the specialized field of nursing.
  • Possess current and valid Massachusetts RN license 
  • Minimally one year nursing experience preferred but not required.
  • Must be self-directed, have strong communication and organizational skills.   
  • Possess current driver’s license and have car and willingness to use car for work purposes.
Description

MHA is hiring immediately for a Support Specialist Mentor.  The Support Specialist Mentor will provide a supportive and safe environment in a community residential setting which promotes and facilitates growth, independence and community engagement for people who have experienced a brain injury resulting in physical limitations, mental health and/or cognitive issues. Master safe care responsibilities and preferences of those served in order to provide training and support to direct Support Specialists. Perform responsibilities professionally, in collaboration with other team members in accordance with MHA’s Core Values (Respect, Integrity, and Compassion), policies, practices, program funding and applicable regulatory agency guidelines.  This role is a hybrid between direct support and teaching direct support team members.

Support Specialist Mentor Position’s Essential Functions:

Training and Support

  1. Master care protocols and preferences of those served in the New Way Services division to ensure ability to teach others, including but not limited to transfers, personal care routines, care preferences, and appointment advocacy.
  2. Work with new and existing team members to coach them in understanding and supporting those they serve in a safe way as is illustrated with approve protocols and practices.
  3. Float to sites in need to support the onboarding, coaching, and/or training of new or existing team members as needed by New Way leadership.
  4. Model and coach proper and safe practices with respect to individual preferences and needs of participants.
  5. Attend all scheduled Team Meetings, Nursing/Clinical, or training sessions to support the overall professional development of assigned teams.

Participant Support and Advocacy

  1. Communicate and interact with participants in a respectful, enthusiastic and encouraging manner that promotes self-esteem and encourages empowerment and self-direction.
  2. Assist, teach or monitor participants in a variety of activities such as; personal hygiene and grooming, meal preparation/nutrition, cleaning of residential site, upkeep of personal living space, laundry, personal shopping, establishing healthy lifestyle habits and other personal and medical needs. Maintain upkeep of residence while incorporating participant help/involvement.
  3. Adjust and adapt level of support to varying needs of participant. Perform other similar or related duties as assigned or as necessary.  Ability to lift, do transfers and provide personal care up to and including total care.
  4. Engage, educate and support participants to access community based resources such as substance abuse groups, counseling, educational institutions, libraries, public transportation, social organizations, government sponsored programs, etc. in order to achieve greater self-determination and independence.
  5. Empower participants by teaching self-advocacy skills. Act as a liaison with hospitals, clinics, medical personnel, family members and other providers as needed.
  6. Assist participant with money management training, budgeting, banking and other financial matters. Track, count, and document the in-house monies (participant funds and petty cash) and expenditures according to MHA policies.
  7. Facilitate opportunities for community integration; assist participants in joining community organizations and engaging in recreational activities of their choice and assist in creating natural supports.
  8. Provide transportation to participants to ensure that they are able to address their needs (i.e. medical/psychiatric appointments, social engagements, vocational opportunities, etc.) Complete MHA’s Driver Awareness training and van driving training, if applicable.  Maintain sufficient gas in your tank to provide work duties.  Vehicle must be in working condition and able to transport on longer trips when needed. 

Participant Health and Wellbeing

  1. Assist in assessing each individual’s abilities, interests, and needs to help determine their vision statement in their Individual Service Plan (ISP). Actively implement support strategies as outlined in the ISP and document progress as required. 
  2. Respond to emergency situations according to MHA, MRC and DDS policies and protocols, including but not limited to pre-crisis/crisis situations, medical events or incidents requiring community emergency personnel. Notify and keep supervisory and other appropriate personnel informed of the situation(s) by speaking with them directly whenever possible.
  3. Report and document any incidents of participant abuse (physical, emotional, sexual) or act of omission/neglect to agency management, the Disabled Person’s Protection Commission DPPC, or elder services hotline, as applicable.
  4. Assist participant with coordinating, scheduling and attending medical, dental and psychiatric appointments when applicable, in cooperation with supervisory staff. Monitor medications and /or health issues with program nurse and document progress and follow-through accordingly.  Administer medications in accordance with MAP standards and guidelines.  Take, monitor and record vital signs and health-related data, as necessary.

Documentation

  1. Complete all program and MHA documentation (including vendor documentation) as specified within required timelines. Perform daily record keeping such as daily logs and data collection. Exchange information with next shift including conducting money and medication counts.
  2. Communicate and report in a timely manner all issues, concerns or incidents to supervisory personnel. Complete the necessary written documentation related to particular incidents within mandated timelines.
  3. Regularly utilize on-line agency reporting systems; internet based applications (such as the time sheet program); and all programs that are deemed necessary to complete the job. Attend training to strengthen or gain new computer skills as necessary.
  4. Complete Competency Assessments on assigned team caseload on relevant skills to be evaluated and compiled by leadership.

Safety

  1. Promote a safe workplace environment by identifying and addressing any safety hazards/issues, reporting all employee accidents to Human Resources and participant accidents to supervisory personnel, and following established MHA safety policies.
  2. Assist participants to evacuate residence according to program evacuation plan in case of emergency. Conduct and document fire drills according to DDS/MRC regulations and program procedures.  Keep exits and ramps clear from snow and debris.

Teamwork, Communications, Cooperation, and Continuous Learning

  1. May be required under certain circumstances, including weather-related, to stay longer than scheduled shift and even cover the following shift. May be transferred between programs and shifts based on operational needs, both temporarily and permanently.
  2. Regularly attend and actively participate in team meetings, supervision meetings and/or other scheduled meetings, seeking guidance as necessary.
  3. Attend agency mandated trainings and maintain required certifications. Pursue additional activities and training to enhance job knowledge and competency which afford opportunities for professional growth.
  4. Demonstrate professionalism, organization, and good interpersonal skills so that the goals of the participants and the program can be met.

Support Specialist Mentor Required Knowledge, Skills, and Abilities

  • Valid driver’s license, sufficient automobile insurance, acceptable driving record, and a safe reliable vehicle during working hours.
  • MAP certification is required for this role.
  • Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively as a member of a team.
  • Good oral, written, computer, and organizational skills.
  • Demonstrated ability to adapt to the changing needs of the program participants.
  • Strong interpersonal skills, patience, caring, and compassion.
  • Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid.
  • Must be at least eighteen years old.

Support Specialist Mentor Required Education and Experience

  • High school diploma or equivalent (GED) preferred. College degree in human services or relevant field is preferred.
  • Requires six months of applicable experience. Experience with individuals with brain injuries, mental health issue or developmental disabilities preferred.

For a list of our benefits please click here.

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EEOC Statement: MHA Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, MHA Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training

Learn More About Our Excellent Benefits

Benefits Include

Health Insurance

Two Tufts plans for Massachusetts residents:

 

HMO 5000 deductible plan (HRA covers first half of deductible)

 

HMO 3000 Saver.

 

PPO 5000 deductible plan for non-Massachusetts residents. The PPO plan is through the Cigna Network.

MHA pays an average of 75% of health insurance premiums for individuals and 65% for families.

Dental and Vision Insurance
Dental and Vision plan through Guardian. The vision plan is a part of the VSP vision network.
MHA pays an average of 45% of premiums for dental and vision.

Flexible Spending Account
Employees can elect an amount up to $2750 per benefit year of pretax money to pay for out-of-pocket medical expenses
including copays and approved medical supplies. Up to $500 rolls over to the following benefit year.

Dependent Care Account
Employees can elect an amount of up to $5000 per benefit year of pretax money to be used
to childcare expenses or to care for a dependent in their home.

Short Term Disability
Available to employees who work 30 hours a week or more. Short term disability
and other benefits are available through Colonial Life.

Life Insurance and Long-term Disability
All employees who work 35 hours or more per week are enrolled. Life insurance is equal to
one year’s salary. There are reductions for employees over the age of 65 of 50% and age 70 of 15%.
Life insurance and long-term disability is provided through Lincoln Financial Group.

403B
Retirement plan available to all employees. An employer match of 3% goes into effect after
a designated amount of hours worked. The match is paid weekly.

EAP
Voluntary program that offers free assessments, counseling, and referrals to any employee who
may be struggling with personal or work-related problems. The EAP can also be utilized
through the MHA Cares program at the BestLife Clinic.

First time home buyers grant
Grant available for first time home buyers that is worth up to $500. Employees are
eligible for the grant after working at MHA for a year.

Computer Reimbursement
10% up to $150 of the total purchase price of a computer. Employees are eligible to receive the
reimbursement once every three years and only if they have worked an
average of 16 hour per week in the past 6 months.

Paid Time Off

Employees who work at least 30 hours per week will accrue paid time off on the first pay day
of every month (accruals begin the month after completion of 90 days employment).
Paid time off accrual varies based on the number of hours worked.

Sick Time:
Available to all employees at a rate of .0334 hours for each hour worked. Employees earn
the benefit weekly based on the number of hours worked that week.

PILOT Program
Available to employees who work at least 30 hours per week. Employees can “cash in” some of
their accumulated time as long as the employee retains a balance of at least 40 hours.

Discounted Auto and Homeowners Insurance
Discounts on Auto insurance and homeowners insurance are available through
Liberty mutual and can be a payroll deduction.

Service Awards:

  • Yearly Longevity Awards: Employees are recognized for their yearly commitment to MHA
  • Core Values Awards: Employees can nominate other employees who they feel embody MHA’s core values of respect, integrity and compassion to receive a core value award.
  • You Matter Award: Similar to the Core Value Awards, employees can nominate one another for a You Matter Award. Nominations can be submitted via the MHA website and can be for any positive action or impact that employee has made.