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What We Do


MHA (Mental Health Association) helps people live their best life. We provide access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities, and acquired brain injury; services for housing and residential programming, and more.

New Way (Acquired Brain Injury)

New Way (Acquired Brain Injury)

After a brain injury, MHA helps people move forward in their life—in a New Way. We transition people out of nursing homes and into purpose-designed residences, applying adaptive accommodations and advanced technologies with personal care.
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GRIT: Substance Use Recovery

GRIT is a 24/7 residential program for adults who have both a substance use disorder and a mental health diagnosis. We provide a safe, homelike environment where residents benefit from supportive, structured, and developmentally appropriate care.
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Emotional Health & Wellness

BestLife Emotional Health and Wellness Center partners with adults, children, families, and couples impacted by the challenges of long-term or temporary mental health, substance use and/or co-occurring concerns.
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Integration & Community Living (DDS)

Working from strength-based residential, outreach and shared living models, MHA partners with those we serve to help them lead meaningful and productive lives in their community.
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Recovery and Housing Services

MHA applies the principles of Housing First to address homelessness among Greater Springfield’s most marginalized populations and ensures that all people have access to safe and affordable housing.
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The Resouce Center

The Resource Center offers support and guidance for individuals with cognitive, physical, or mental health challenges, helping them regain independence and meet their goals.
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780

780 full and part-time employees

3,600

Serves 3,600+ participants annually

60

Operates 60+ residential sites

In The News

Headshots of six women from MHA organization, with names and titles.
By Aubrey Vargas September 26, 2025
Chicopee, MA — The Mental Health Association, Inc. (MHA) is pleased to announce the promotion of six key leaders within the organization, aimed at further enhancing its commitment to providing high-quality health services. Sarah Smith has been promoted to Chief Financial Officer, Christine Palmieri to Chief Operating Officer, Amy Conklin to Vice President of Recovery Services, Olivia Bernstein to Vice President of Supportive Housing Services, Sara Kyser to Vice President of Quality and Professional Development, and Ebonie Bethea to Vice President of New Way Services. Each of these dynamic leaders brings a wealth of experience and a proven track record of success in their respective areas. Sarah Smith, formerly Vice President of Fiscal, will now oversee MHA’s financial operations, ensuring fiscal responsibility and strategic growth. Christine Palmieri, who previously served as Senior Vice President of the Division of Recovery and Housing, will lead the organization in streamlining operations while enhancing the quality of care provided to clients. Amy Conklin, transitioning from her role as Senior Director of Residential Recovery Services, will focus on advancing MHA’s recovery programs, fostering a supportive environment for individuals on their journey to wellness. Olivia Bernstein, who previously held the position of Senior Director of Supportive Housing, will continue to expand housing services that play a critical role in the recovery process. Sara Kyser, who previously served as Vice President of New Way Services and Professional Development will now oversee MHA’s Quality Department, bringing with her decades of experience in program leadership, licensing, compliance, and policy development across multiple contracts. Ebonie Bethea previously served as Senior Director for Residential Services of MHA’s New Way Division and will now lead the strategic vision for all acquired brain injury programming as Vice President of New Way Services. “We are thrilled to promote such talented individuals who are deeply committed to our mission,” said Cheryl Fasano, President & CEO of MHA. “These roles will help us scale our operations and streamline processes. MHA remains dedicated to improving the lives of those affected by mental health challenges and is excited to embark on this new chapter of growth and innovation." For more information about MHA and its services, please visit www.mhainc.org or contact Jennifer Ducharme, Vice President of Development & Community Relations at jducharme@mhainc.org or (413)233-5343. MHA (Mental Health Association) helps people live their best life. MHA provides access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity, and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness, and recovery. To learn more, visit www.mhainc.org.
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Headshots of six women from MHA organization, with names and titles.
By Aubrey Vargas September 26, 2025
Chicopee, MA — The Mental Health Association, Inc. (MHA) is pleased to announce the promotion of six key leaders within the organization, aimed at further enhancing its commitment to providing high-quality health services. Sarah Smith has been promoted to Chief Financial Officer, Christine Palmieri to Chief Operating Officer, Amy Conklin to Vice President of Recovery Services, Olivia Bernstein to Vice President of Supportive Housing Services, Sara Kyser to Vice President of Quality and Professional Development, and Ebonie Bethea to Vice President of New Way Services. Each of these dynamic leaders brings a wealth of experience and a proven track record of success in their respective areas. Sarah Smith, formerly Vice President of Fiscal, will now oversee MHA’s financial operations, ensuring fiscal responsibility and strategic growth. Christine Palmieri, who previously served as Senior Vice President of the Division of Recovery and Housing, will lead the organization in streamlining operations while enhancing the quality of care provided to clients. Amy Conklin, transitioning from her role as Senior Director of Residential Recovery Services, will focus on advancing MHA’s recovery programs, fostering a supportive environment for individuals on their journey to wellness. Olivia Bernstein, who previously held the position of Senior Director of Supportive Housing, will continue to expand housing services that play a critical role in the recovery process. Sara Kyser, who previously served as Vice President of New Way Services and Professional Development will now oversee MHA’s Quality Department, bringing with her decades of experience in program leadership, licensing, compliance, and policy development across multiple contracts. Ebonie Bethea previously served as Senior Director for Residential Services of MHA’s New Way Division and will now lead the strategic vision for all acquired brain injury programming as Vice President of New Way Services. “We are thrilled to promote such talented individuals who are deeply committed to our mission,” said Cheryl Fasano, President & CEO of MHA. “These roles will help us scale our operations and streamline processes. MHA remains dedicated to improving the lives of those affected by mental health challenges and is excited to embark on this new chapter of growth and innovation." For more information about MHA and its services, please visit www.mhainc.org or contact Jennifer Ducharme, Vice President of Development & Community Relations at jducharme@mhainc.org or (413)233-5343. MHA (Mental Health Association) helps people live their best life. MHA provides access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity, and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness, and recovery. To learn more, visit www.mhainc.org.
Springfield Pharmacy owners Alex Wu and Tobias Billups
By John Collins March 26, 2025
MHA is pleased to announce Springfield Pharmacy as the 27th Annual Wellness Classic Exclusive Fairway Sponsor.
The Resource Center Open House-April 8th from 1-3 pm at 47 Capital Drive, West Springfield.
By John Collins March 18, 2025
MHA's Vice President of New Way Services & Professional Development, Sara Kyser, sat down with Mass Appeal's Co-host Patrick Berry to discuss MHA's Acquired Brain Injury (ABI) program, The Resource Center (TRC), and its upcoming open house. MHA is actively seeking referrals for The Resource Center. If you or somebody you know is interested in learning more, TRC will be hosting an open house on April 8th from 1:00-3:00 pm at 47 Capital Drive in West Springfield. To learn more, visit www.mhainc.org/resource-center.

MHA IN THE NEWS

Headshots of six women from MHA organization, with names and titles.
By Aubrey Vargas September 26, 2025
Chicopee, MA — The Mental Health Association, Inc. (MHA) is pleased to announce the promotion of six key leaders within the organization, aimed at further enhancing its commitment to providing high-quality health services. Sarah Smith has been promoted to Chief Financial Officer, Christine Palmieri to Chief Operating Officer, Amy Conklin to Vice President of Recovery Services, Olivia Bernstein to Vice President of Supportive Housing Services, Sara Kyser to Vice President of Quality and Professional Development, and Ebonie Bethea to Vice President of New Way Services. Each of these dynamic leaders brings a wealth of experience and a proven track record of success in their respective areas. Sarah Smith, formerly Vice President of Fiscal, will now oversee MHA’s financial operations, ensuring fiscal responsibility and strategic growth. Christine Palmieri, who previously served as Senior Vice President of the Division of Recovery and Housing, will lead the organization in streamlining operations while enhancing the quality of care provided to clients. Amy Conklin, transitioning from her role as Senior Director of Residential Recovery Services, will focus on advancing MHA’s recovery programs, fostering a supportive environment for individuals on their journey to wellness. Olivia Bernstein, who previously held the position of Senior Director of Supportive Housing, will continue to expand housing services that play a critical role in the recovery process. Sara Kyser, who previously served as Vice President of New Way Services and Professional Development will now oversee MHA’s Quality Department, bringing with her decades of experience in program leadership, licensing, compliance, and policy development across multiple contracts. Ebonie Bethea previously served as Senior Director for Residential Services of MHA’s New Way Division and will now lead the strategic vision for all acquired brain injury programming as Vice President of New Way Services. “We are thrilled to promote such talented individuals who are deeply committed to our mission,” said Cheryl Fasano, President & CEO of MHA. “These roles will help us scale our operations and streamline processes. MHA remains dedicated to improving the lives of those affected by mental health challenges and is excited to embark on this new chapter of growth and innovation." For more information about MHA and its services, please visit www.mhainc.org or contact Jennifer Ducharme, Vice President of Development & Community Relations at jducharme@mhainc.org or (413)233-5343. MHA (Mental Health Association) helps people live their best life. MHA provides access to therapies for emotional health and wellness; services for substance use recovery, developmental disabilities and acquired brain injury; services for housing and residential programming, and more. With respect, integrity, and compassion, MHA provides each individual served through person-driven programming to foster independence, community engagement, wellness, and recovery. To learn more, visit www.mhainc.org.
Springfield Pharmacy owners Alex Wu and Tobias Billups
By John Collins March 26, 2025
MHA is pleased to announce Springfield Pharmacy as the 27th Annual Wellness Classic Exclusive Fairway Sponsor.
The Resource Center Open House-April 8th from 1-3 pm at 47 Capital Drive, West Springfield.
By John Collins March 18, 2025
MHA's Vice President of New Way Services & Professional Development, Sara Kyser, sat down with Mass Appeal's Co-host Patrick Berry to discuss MHA's Acquired Brain Injury (ABI) program, The Resource Center (TRC), and its upcoming open house. MHA is actively seeking referrals for The Resource Center. If you or somebody you know is interested in learning more, TRC will be hosting an open house on April 8th from 1:00-3:00 pm at 47 Capital Drive in West Springfield. To learn more, visit www.mhainc.org/resource-center.

what's happening

Winning 8 Is Great!

Winning 8 Is Great!

Thank you for voting MHA as the "Best Nonprofit" and "Best Place to Work" for the 8th year in a row!
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Introducing Gravity Hill!

MHA's Sober Homes program
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Stories of Impact

MHA’s mission, our innovations, the generosity of our donors and the incredible work of our staff are all reflected through the lives of people we care for and care about. Here are some of their stories.

A group of people are posing for a picture in a room.
By Aubrey Vargas July 14, 2025
Raymond Fields was awarded the You Matter Award!
A group of people are posing for a picture in a room.
By Aubrey Vargas July 14, 2025
Raymond Fields was awarded the You Matter Award!
J.P. posing for a photgraph
By John Collins April 23, 2025
For many individuals, experiencing a sudden, life-altering injury can evoke feelings of hopelessness and despair. However, such a transformative event may inspire profound introspection and a renewed sense of purpose for some. J.P., a member of MHA's The Resource Center (TRC) has an inspiring story of resilience and transformation that embodies positivity and hope.
Meet Mike
By John Collins March 24, 2025
To many at MHA, Mike is known as "Mike The Music Man." A natural entertainer and a valued member of MHA's Integration & Community Living (ICL), music has always played a significant role in Mike's life. From playing the accordion to rocking out on the drums, his passion for music serves as a way for him to connect with everyone around him.
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Your donation will help MHA provide services throughout Western Massachusetts to people impacted by mental illness, developmental disabilities, substance-use disorder and homelessness.


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